You are using an outdated browser. Update it for free for a faster and safer experience.
Phones: +39 0373 273873
We are open:Monday to Friday, 8:00 to 16:00
Compare (0) My Wish List (0) Sign In
English

  • Your shopping cart is empty!

Payments and Refunds

Payments, refunds and terms of sale

The publication of products on our website constitutes an invitation to the customer to make an offer to purchase, and that offer will have contractual force. Once made, the offer implies full knowledge and acceptance of the conditions contained in the rules set out below. The contract will be deemed concluded when RF ELECTRIC SRL accepts the offer.

RF ELECTRIC SRL may decline the offer without owing the customer who made it anything, on any grounds. The website offers for sale exclusively new products, both to users who qualify as “end consumers” and to parties with a VAT number.

An “online” sales contract means a distance contract, that is, a legal transaction concerning movable goods and/or services concluded between a supplier, www.rfelectric.shop, based at Via Europa 6E, 26017 Trescore Cremasco (Cremona), Italy, and a consumer customer within a distance selling system organised by the supplier, which uses for this contract the distance communication technology known as the “internet”. All contracts will therefore be concluded directly by the consumer customer accessing the website at https://www.rfelectric.shop, where, by following the procedures indicated, they will conclude the contract for the purchase of the goods. An end consumer means a natural person who purchases goods and services for purposes not directly related to any professional activity they may carry out.

The images in the multimedia catalogue accompanying the product data sheets may not perfectly represent the characteristics of the products.

1. Company details

Products purchased on www.rfelectric.shop are sold directly by RF ELECTRIC SRL, duly registered with the Cremona Companies Register under VAT number IT 05079940960, with registered office at Via Europa 6E, 26017 Trescore Cremasco (Cremona), Italy. RF ELECTRIC SRL is the owner of the website www.rfelectric.shop.

2. Acceptance of the terms of sale and general terms

The contract between RF ELECTRIC SRL and the Customer is deemed concluded when RF ELECTRIC SRL accepts the order. Such acceptance is deemed to be tacit, unless otherwise communicated to the Customer by any means after RF ELECTRIC SRL has checked the order. By placing an order online, by telephone or by email, the Customer declares that they have read and fully accept the general terms of sale and payment set out below. The Customer must keep these general terms of sale (in accordance with Articles 50 et seq. of Legislative Decree 206/2005) by printing a copy or saving it electronically.

3. Purchase procedure

The Customer can purchase the products sold in the electronic catalogue on the website www.rfelectric.shop, as described in the relevant technical information sheets or in communications by email, including following contact with the sales staff of RF ELECTRIC SRL. Receipt of the order is confirmed by an email sent to the email address provided by the Customer. This confirmation message will show the order number, order date, billing details and recipient of the goods, details and prices including VAT of the goods ordered, the transport service and any additional services, the payment method, and notes and warnings for the customer. Once the order has been received from the Customer, RF ELECTRIC SRL will check that payment has been made and then begin the process of shipping the goods.

Any notice that an order cannot be accepted because a product is unavailable and/or because delivery times are longer than those shown on the product page will be communicated promptly to the customer by telephone or email. In such cases, the Customer may choose to change the product, wait for it to become available within the new times communicated, or cancel the order and request a refund of any amount already paid. Any right of the Customer to compensation for damages is excluded, as is any contractual or non-contractual liability for direct or indirect damage to persons and/or property caused by the non-acceptance, even partial, of an order. The customer may make changes to orders already submitted within 3 days of the date on which the order was placed; changes must be sent to RF ELECTRIC SRL in writing by email. Changes to orders sent after this deadline (3 days) cannot be guaranteed and may be authorised by RF ELECTRIC SRL depending on the progress of production.

4. Buyer’s obligations

Once the online purchase procedure has been completed, the consumer undertakes to print and keep these general terms, which they will in any case already have viewed and accepted as a mandatory step of the purchase, together with the specifications of the product purchased, in order to fully satisfy the requirement of Articles 3 and 4 of Legislative Decree No. 185/1999. The buyer is strictly prohibited from entering false, invented and/or fictitious data in the registration procedure needed to start the process for performing this contract and the related further communications; the personal details and email address must be exclusively the buyer’s own real personal data, and not those of third parties or fictitious ones.

It is expressly prohibited to create duplicate registrations for a single person or to enter the data of third parties.

5. Payment methods

The prices shown on the product pages of items that can be ordered online, the transport costs and any additional services shown in the basket are always INCLUSIVE OF VAT. The total, with the VAT breakdown, is displayed before you confirm the order.

During the purchase process, the customer can select the following payment methods:

  1. Bank transfer in advance
  2. Cash on delivery
  3. Cash or cheque (at our premises only)
  4. PayPal

You will find the bank details of RF ELECTRIC SRL for making the payment in the order confirmation email. Please quote your order number in the payment reference of your transfer. To speed up the dispatch of your goods, we recommend that you email the transfer receipt, including the CRO number (the bank transfer reference), to info [ @ ] rfelectric . [ shop ]

  • BANK DETAILS: RF ELECTRIC SRL
  • UNICREDIT – xxxxx branch
  • IBAN: ITxxxxx
  • BIC: xxxxx

Cash or cheque payment on our premises: you can collect your purchases from our warehouse at Via Europa 6E, 26017 Trescore Cremasco (Cremona), Italy, and pay in cash or by cheque.

Cash on delivery: you can pay cash on delivery when the goods are delivered; the courier’s charge for this service is 2% of the value of the goods, with a minimum of €5.

PayPal: if you select PayPal as your payment method, you will be redirected to a page on the PayPal website where you will enter your email address and password and check the payment details.

Your financial data will not be shared with RF ELECTRIC SRL but will be handled directly by PayPal.

If the order is cancelled or not accepted by RF ELECTRIC SRL, the amount will be refunded to your PayPal account. RF ELECTRIC SRL will not be liable for any delays and/or damage caused during the refund process.

Once payment has been received, we will send you confirmation by email and then fulfil your order.

6. Guarantees

Products sold by RF ELECTRIC SRL are covered by the guarantee provided for by Legislative Decree 206/2005. Where the purchase is made by a person who qualifies as an “end consumer”, the guarantee is valid for 24 months and covers any lack of conformity of the product. In all other cases, the contractual guarantee is 12 months. To obtain service under the guarantee, the Customer must keep a copy of the invoice. Under Legislative Decree 206/2005, the guarantee applies to products showing a lack of conformity, provided that the product has been used correctly in accordance with its intended use. In the event of a lack of conformity, RF ELECTRIC SRL will, at no cost to the Customer, bring the product into conformity by repair/replacement or agree a reduction in the purchase price, up to termination of the contract. The customer must check the goods and their operation within 5 days of delivery. Any defects already present on delivery must be reported to RF ELECTRIC SRL within 5 days of receipt by email to info [ @ ] rfelectric . [ shop ], stating the item code and giving details and photographs of the defect found. If RF ELECTRIC SRL is unable to return a product under guarantee to the customer (restored or replaced), it may, by agreement, replace it with a product with similar or better characteristics than the one complained of, or refund the amount paid, taking into account the use made of the goods. In cases of replacement under guarantee, RF ELECTRIC SRL will collect the defective goods in order to verify the defects claimed by the Customer. The collection date and time slot will be agreed with the Customer. Goods under guarantee must be returned by the Customer in their original packaging, properly sealed and complete in all their parts. RF ELECTRIC SRL will arrange the return transport and the redelivery of the goods replaced/repaired under guarantee. The customer must keep the original packaging and all supplementary documentation of the products purchased until the product guarantee period expires. If the customer no longer has the original packaging, they may ask RF ELECTRIC SRL to send new packaging for a fee, which will be communicated in advance. The customer must keep a copy, in paper or electronic form, of these “general terms of sale” as in force when the distance contract was concluded (receipt of the customer’s order).

7. Jurisdiction and competent court

Any dispute concerning the application, performance, interpretation and breach of purchase contracts concluded online through the website www.rfelectric.shop is subject to Italian jurisdiction; for anything not expressly provided for herein, these general terms refer to the combined provisions of Legislative Decree No. 50 of 15 January 1992 and Decree No. 185 of 22 May 1999. For any dispute between the parties concerning this contract, the court of the district in which the consumer is domiciled shall have jurisdiction, if this is within the territory of the Italian State; for all other customers, it is agreed that any dispute shall fall within the exclusive jurisdiction of the Court of Cremona.