Shipping, Returns and Withdrawal
Shipping, returns policy and withdrawal
1. Shipping and delivery
Purchases made on www.rfelectric.shop are delivered by national couriers to the delivery address given when the order is placed. Customers may also collect the goods they have ordered directly from our warehouse at Via Europa 6E, 26017 Trescore Cremasco (Cremona), Italy, with no transport charges. During the ordering process, you can specify a contact person and a delivery address that differ from the details given for the order holder and invoicing. For every order placed, RF ELECTRIC SRL issues an appropriate document to accompany the goods shipped (DDT – Documento di Trasporto, the Italian transport document), while the invoice is sent to the email address previously provided by the customer. These documents are issued on the basis of the information provided by the Customer when placing the order. Once the invoice has been issued, no changes can be made to it.
Shipping costs within Italy depend on the weight of the order and include VAT:
| Order weight | Shipping cost (VAT included) |
|---|---|
| Up to 5 kg | €12.20 |
| Up to 10 kg | €18.30 |
| Up to 20 kg | €24.40 |
| Up to 25 kg | €30.50 |
| Up to 30 kg | €36.60 |
Shipping is free for orders of €366 or more including VAT (€300 + VAT). For orders weighing more than 30 kg that are below this threshold, you can ask us for a shipping quote or choose free collection from our premises at Via Europa 6E, Trescore Cremasco. The exact cost is shown in the basket before you confirm the order.
Shipping within Europe
From the basket we ship to Germany, Austria, France, Belgium, the Netherlands, Luxembourg, Spain (mainland), Portugal (mainland), Sweden and Denmark. The cost depends on the country and on the weight of the order. The prices in the table exclude VAT: any VAT due is shown in the basket before you confirm the order.
| Order weight | Germany, Austria, France, Belgium, Netherlands, Luxembourg | Spain (mainland), Portugal (mainland) | Sweden, Denmark |
|---|---|---|---|
| Up to 5 kg | €18.00 | €21.00 | €34.00 |
| Up to 10 kg | €21.00 | €26.00 | €37.00 |
| Up to 20 kg | €25.00 | €30.00 | €42.00 |
| Up to 25 kg | €30.00 | €37.00 | €48.00 |
| Up to 30 kg | €41.00 | €49.00 | €63.00 |
| Up to 40 kg | €51.00 | €61.00 | €80.00 |
Shipping is free, up to 40 kg, for orders of at least €400 excluding VAT to Germany, Austria, France, Belgium, the Netherlands and Luxembourg, at least €500 excluding VAT to Spain and Portugal, and at least €600 excluding VAT to Sweden and Denmark.
Once the goods have left our warehouse, the courier normally delivers in 1–3 working days to Germany, Austria and France, 2–3 working days to Belgium, the Netherlands and Luxembourg, 2–6 working days to Spain and Portugal, and 3–7 working days to Sweden and Denmark.
We do not ship from the basket to the Balearic Islands, the Canary Islands, Ceuta, Melilla, the Azores, Madeira, Corsica, Gotland, Bornholm, the Faroe Islands, other minor islands and remote areas, or other countries, nor orders over 40 kg. In these cases, email us at info@rfelectric.shop or call us on +39 0373 273873 for a quote. The courier needs your telephone number for delivery: please enter it with the international dialling code.
Customers can provide any details the courier needs to reach the delivery address by stating them in the order notes or by emailing info@rfelectric.shop before the goods are dispatched from our warehouses.
Standard delivery is kerbside (at street level). National and international couriers deliver from Monday to Friday during their normal working hours, which are set and stated by the couriers themselves and cannot be challenged by RF ELECTRIC SRL.
No liability can be attributed to RF ELECTRIC SRL for delivery delays attributable to the appointed carrier. Products are packed in strong materials suitable for ensuring optimum protection during transport. If goods are received showing evident signs of tampering and/or damaged packaging, the customer must accept them “SUBJECT TO INSPECTION”, personally describing the damage in detail on all copies of the courier’s delivery receipts. Once damage caused in transit has been established, the customer must report it to RF ELECTRIC SRL by email within 5 (five) days of receiving the goods, together with photographs of the damaged packaging and goods. Customers who, for whatever reason, have not followed the above instructions of this contract will not subsequently be able to claim from RF ELECTRIC SRL for any shortages or damage caused by the carrier.
2. Delivery times
We normally dispatch within 1–3 working days of the order, and the courier delivers within Italy in 1–3 working days.
RF ELECTRIC SRL undertakes to meet the times indicated at the time of purchase. RF ELECTRIC SRL states the average times for delivery of the goods to their destination. However, these must not be regarded by the Customer as binding with respect to the conclusion of the contract entered into with RF ELECTRIC SRL. Customers can check delivery times with RF ELECTRIC SRL staff at any time by telephone or email. Any earlier or later changes to the delivery times shown on the product page or given by email or telephone, which could not be identified when the order was placed but only during its preparation or production, will be communicated promptly as soon as RF ELECTRIC SRL becomes aware of them. In any case, the customer may not rely on such changes for claims for damages or compensation, or for any contractual or non-contractual liability for direct or indirect damage to persons and/or property.
3. Right of withdrawal (consumers only)
If you buy as a consumer, that is, as a natural person acting for purposes outside your business or professional activity, you may withdraw from the contract without giving any reason within 14 days of the day on which you, or a third party other than the carrier and indicated by you, receive the goods (Articles 52 et seq. of the Italian Consumer Code, Legislative Decree 206/2005). If the products in an order arrive in separate deliveries, the 14 days start from the last delivery.
How to withdraw. Before the withdrawal period expires, send us an unequivocal statement of your decision to withdraw:
- by email to info@rfelectric.shop;
- or by letter to RF ELECTRIC SRL, Via Europa 6E, 26017 Trescore Cremasco (CR), Italy.
You may use the model withdrawal form (Annex I, Part B, of the Consumer Code), but it is not obligatory. If possible, state your order number and the products you are returning.
Returning the goods.
- Send the products back to RF ELECTRIC SRL, Via Europa 6E, 26017 Trescore Cremasco (CR), Italy, without delay and in any event within 14 days of notifying us of your withdrawal.
- You bear the direct cost of returning the goods.
- You are only liable for any diminished value resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the product.
Refund.
- We will refund all payments received from you, including the standard delivery costs. We do not refund the additional costs of a different, more expensive type of delivery chosen by you.
- The refund is made without delay and in any event within 14 days of the day on which we receive your notice of withdrawal.
- We use the same means of payment as for the purchase; for bank transfers, the account you give us. This costs you nothing.
- We may withhold the refund until we have received the products back or until you have shown us that you have sent them back, whichever happens first.
Exclusions. The right of withdrawal does not apply to products made to measure or clearly personalised according to your specifications (Article 59(c) of the Consumer Code).
Business purchases. For purchases made with a VAT number for business purposes, the law does not provide for a right of withdrawal. For returns or complaints, write to us at info@rfelectric.shop.